Effective Date: Thirtieth day of April Two Thousand Twenty Six (30th April 2026)
Welcome to YALATOURS (PVT) LTD. These Terms and Conditions govern your access to and use of our website, services, bookings, and tourism-related products. By using this website, you agree to comply with and be bound by the following terms.
If you do not agree with these Terms and Conditions, please do not use our website or services.
1. Use of the Website
Eligibility
You must be at least 18 years old or have legal authority to enter into binding agreements to use this website and make bookings.
Account Responsibility
You are responsible for maintaining the confidentiality of your account details, login credentials, and any activities conducted under your account.
Accurate Information
You agree to provide accurate, complete, and up-to-date information during inquiries, reservations, and payment processes.
Prohibited Use
You may not use this website for any unlawful, fraudulent, harmful, or unauthorized purpose.
2. Services and Bookings
YALATOURS (PVT) LTD provides tourism-related services including but not limited to:
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Tour packages
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Hotel reservations
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Transportation arrangements
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Airport transfers
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Safari tours
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Customized travel experiences
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All bookings are subject to availability and confirmation.
3. Pricing and Payments
Pricing
We strive to ensure that all pricing and service information displayed on the website is accurate. However, errors may occasionally occur, and we reserve the right to correct inaccuracies without prior notice.
Prices may change at any time depending on seasonal rates, supplier pricing, taxes, or availability.
Payments
By making a booking, you authorize us to charge the applicable amount using your selected payment method.
Payments may be processed through trusted third-party payment gateways. YALATOURS (PVT) LTD does not store full payment card details.
4. Cancellation and Refunds
All cancellations and refund requests are subject to our Refund & Cancellation Policy available on our website.
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Tour packages and services cancelled within 48 hours of the scheduled service are non-refundable.
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Approved refunds may be processed to the original payment method or through alternative arrangements agreed upon by both parties.
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Formal cancellation requests must be submitted via email to:
5. Travel Requirements
Customers are responsible for ensuring they possess valid travel documents, passports, visas, insurance, health certificates, and any other required documentation necessary for travel.
YALATOURS (PVT) LTD shall not be responsible for denied entry, delays, or losses resulting from incomplete or invalid documentation.
6. Changes to Services
We reserve the right to modify itineraries, accommodations, transportation, schedules, or other travel arrangements when necessary due to weather conditions, safety concerns, supplier availability, government regulations, or unforeseen circumstances.
Reasonable alternatives will be provided where possible.
7. Limitation of Liability
To the maximum extent permitted by law, YALATOURS (PVT) LTD shall not be liable for:
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Indirect or consequential losses
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Travel delays or cancellations caused by third parties
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Natural disasters or force majeure events
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Loss of personal belongings
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Injury, illness, accident, or death occurring during travel activities beyond our reasonable control
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Customers participate in tours and activities at their own risk.
8. Intellectual Property
All content on this website, including text, logos, graphics, images, itineraries, and branding, is the intellectual property of YALATOURS (PVT) LTD unless otherwise stated.
No material may be copied, reproduced, distributed, or used without prior written permission.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected and used.
10. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka.
Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts of Sri Lanka.
11. Amendments
YALATOURS (PVT) LTD reserves the right to amend or update these Terms and Conditions at any time without prior notice. Updated versions will be published on this page.
12. Contact Information
YALATOURS (PVT) LTD
Email: [email protected]
Website: www.yalatours.lk
