Effective Date: Thirtieth day of April Two Thousand Twenty Six (30th April 2026)
At YALATOURS (PVT) LTD, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and tourism-related services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
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- Information We Collect
We may collect the following types of information:
Personal Information
Information voluntarily provided by you, including:
- Full name
- Email address
- Phone number
- Passport or identification details where necessary for travel arrangements
- Billing and payment information
- Travel preferences and booking details
- Payment Information
Payments may be processed through secure third-party payment providers. YALATOURS (PVT) LTD does not store sensitive payment card information on its servers.
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and tracking data
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- How We Use Your Information
We use the collected information for the following purposes:
To process bookings, reservations, and travel services
To communicate regarding inquiries, confirmations, cancellations, or customer support
To improve our website, services, and customer experience
To personalize travel recommendations and promotional offers
To maintain security and prevent fraud or unauthorized activity
To comply with legal and regulatory obligations
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- Information Sharing
We respect your privacy and do not sell or rent your personal information to third parties.
Your information may be shared only in the following situations:
Service Providers
We may share necessary information with trusted third-party partners such as:
Hotels
Transportation providers
Tour guides
Payment processors
Technology and hosting providers
These parties are required to keep your information secure and confidential.
Legal Requirements
We may disclose information where required by law, court order, government authority, or legal process.
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- Data Security
YALATOURS (PVT) LTD implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no online transmission or storage system can be guaranteed as completely secure.
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- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Understand customer preferences
Enhance user experience
You may disable cookies through your browser settings; however, certain website features may not function properly as a result.
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- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.
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- Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
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- Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information where legally permitted
Withdraw consent for marketing communications
Requests should be submitted in writing via email.
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- Changes to This Privacy Policy
YALATOURS (PVT) LTD reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.
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- Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
YALATOURS (PVT) LTD
Email: [email protected]
Website: www.yalatours.lk
